Telephone Support
On selected website packages enflexion provides telephone support duriung business hours. Business Hours are Monday to Friday between 8:30 am Australian Eastern Standard Time and 5:30pm AEST. Telephone support can be offered outside these hours for an additional fee if required.
Telephone Support is limited to the Business and eCommerce Packages and a cap will be placed on the number of hours provoded. The cap will be agreed upon when you sign your contract.
Email Support
All enflexion website packages provide ongoing email support for the duration of your contract. You wil be provided with a support email address and an ID for your account.
The following email support standards are provided:
- All emails answered within 24 hours between Monday to Friday AEST;
- Emails sent between Friday 5pm AEST and Monday 8am AEST will be answered on the next business day;
Frequently Asked Questions
- What is a webhost and do I need one?
- What is a Domain Name and what should mine be?
- What Email and Telephone Support is provided?
- What is the Homepage and why is it important?
- What is a Page Template?
- What is a Tell a Friend Module?
- Why Buy a Package and not just a website?
- Why use Sliced Bread Content Management instead of something else?
