Support Credits


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On behalf of our company we would like to congratulate Enflexion for creating a terrific web site for MJ Wood Management. The web site is simple, functional and professionally presented. Our staff have already received several positive comments from existing and potential clients MJ Wood Management

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Support Credits

enflexion provides basic telephone and email support for customers using the enflexion web hosting platform.  The basic support which is free is limited to:

  • Basic Questions Regarding How to use Sliced Bread;
  • eMail set up queries;

All other requests for support maintenance, upgrades etc will incur a support credit cost.

For all other support requirements and for clients who are not on the enflexion web hosting platform, clients may purchase support credits which are $165 per credit  inclusive of GST.

Credits are charged in 15 minute increments

Zone One

1 Credit

Tasks that can be scheduled (but do not require immediate scheduling) between the hours of 8:30 AM to 5:30 PM Monday to Friday Australian EST. excluding public holidays.

Zone Two

1.5 Credits

Tasks that can be scheduled (but do not require immediate scheduling) between Weekday evenings between 5:30 PM – 7:30 PM Australian EST, excluding Public Holidays

Zone Three

2 Credits

All other times

Emergency

Twice the credit rates applicable above

Tasks that require immediate scheduling.

So for Zone 1, 1 hour would equal 1 credit.

For example if we performed 10 hours of scheduled work in a month in Zone 1 times,  that would be 10 credits.  If there was an emergency required for 2 hours this would be 4 credits during zone one, 6 credits during Zone Two and 8 credits at all other times.

Terms and Conditions of Credits

  • Credits are valid for one year after purchase
  • Credits are not transferable to another entity;
  • Credits must be pre-purchased and paid for in full BEFORE support is provided;
  • Support Credit payments can only be made online through our Support Credit Management Solution;
  • enflexion will estimate how long a support task may take before commencement and may at their discretion ask for payment for additional credits before starting work.
  • Support times will be itemized and sent to the client on a monthly basis while they have active credits.
  • Unused support credits may be applied to other enflexion projects for the same entity.
  • The Terms and Conditions are subject to change with 30 days notice being given on the enflexion website www.enflexion.com.au
  • These Terms and Conditions are subject to all other published Terms and Conditions published on www.enflexion.com.au